FAQ


Learn about our process! Each item is printed to order. That means when you make a purchase, we purchase your item and it gets shipped to us, then we print it. This let's us give you MANY more options, but it does take a little longer. If you want to see what we have in stock for a particular item, feel free to contact us and then we could ship that item right away.

 

1. How are online payments processed?

All orders placed on meganleedesigns.com are paid directly through Shopify's secure shopping cart. We DO NOT keep any credit card information on file.

2. How/Where do you print your items?
Items are printed by hand on a tabletop press using environmentally-friendly water-based inks. All items are printed in our Westerville, Ohio studio.

3. W40hat is the average turnaround time for shipping?

Orders are shipped within 10 days from the purchase date assuming the item is in stock. Occasionally items are backordered, in which case you will receive an email from us about shipping dates.

4. How much is Shipping?

Shipping rates are determinted by how fast you want to receive your items. First class ground shipping is free (for over $35) and you can upgrade to other shipping options in the shopping cart. Shipping times do not include the time to create the item (usually 4-5 days).

5. Can I place a custom order?

If you have an idea and need at least 12 shirts please drop us a line at info@meganleedesigns.com and we will give you a quote.

6. What is your return policy?

Any unworn item can be returned for any reason as long as you let us know within a week of receiving your item and return it within 30 days. Please email me first to let me know if you plan to return and the reason why. Then, please ship to:

Megan Lee Designs
1076 Lyndale Drive
Westerville, OH 43081

You will be refunded for the cost of the item, less shipping charges and a $5 restocking fee (this is because each item is ordered specifically for the end customer).

If any item is defective in any way I will fix it or replace it for free.

7. How should I wash my screen printed clothing?

I recommend washing all t-shirt, totes, scarves and dresses in cold water (either machine or hand-wash) and tumble dry on low, or lay flat to dry if you want to avoid shrinkage. However, that being said, we often wash on warm and just tumble dry low and everything seems to turn out fine! The ink may fade a little faster if you do this but to me it just looks a little more vintage.

8. How are your items sized and can I order different sizes?

Each item should have a size chart so to be safe please refer to those before placing your order. You can always contact us to see if I can make an item in a different size or confirm which size you should select.

9. Can I buy your items in stores?

Yes! Please click on the "Shop & Studio / Retailers" link at the top of the page for a full list of retailers. If I’m not in your area and you know of a store that would be a great fit for my items please email me: info@meganleedesigns.com

10. Do you have Megan Lee Designs gift certificates?

Yes -- click here to order.